Terms and Conditions - Hoxton House Clearance

Welcome to Hoxton House Clearance. By engaging our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.

1. Introduction

These Terms and Conditions govern the provision of house clearance services by Hoxton House Clearance. By using our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our services.

2. Definitions

Service Provider: Hoxton House Clearance.
Client: The individual or entity requesting house clearance services.
Agreement: The contract between the Service Provider and the Client outlining terms and conditions.

3. Services Provided

Hoxton House Clearance offers comprehensive house clearance services, including but not limited to:

Furniture removal
Appliance disposal
Garden clearance
Estate clearance
Recycling and charity donations

3.1. Scheduling and Availability

Services are provided based on availability. Clients must schedule appointments in advance. We strive to accommodate all requests but cannot guarantee immediate service.

3.2. Pricing and Payment

Our pricing structure is transparent and competitive. Fees are based on the volume of items, complexity of the clearance, and the location. Payment terms are as follows:

Deposit: A non-refundable deposit may be required to secure the booking.
Final Payment: Due upon completion of the service.
Payment Methods: We accept cash, credit/debit cards, and bank transfers.

4. Client Responsibilities

Clients are expected to:

Provide accurate information regarding the clearance requirements.
Ensure that all items are accessible on the scheduled date.
Obtain any necessary permissions or licenses for the clearance.
Remove any hazardous materials prior to the clearance service.

5. Service Provider Responsibilities

Hoxton House Clearance commits to:

Perform the clearance service professionally and efficiently.
Comply with all relevant laws and regulations.
Dispose of items responsibly, prioritizing recycling and charity donations where possible.
Maintain confidentiality of client information.

6. Liability

While we take utmost care in handling and disposing of items, Hoxton House Clearance is not liable for:

Damage to property beyond the condition in which it was found.
Loss of items unless explicitly covered by insurance.
Any indirect or consequential losses arising from the service.

Clients are encouraged to secure their belongings and communicate any special requirements or concerns prior to the service.

7. Cancellation Policy

Clients may cancel or reschedule services under the following conditions:

Notice Period: A minimum of 48 hours' notice is required for cancellations or rescheduling.
Cancellation Fees: Late cancellations may incur a fee up to 50% of the total service cost.
Refunds: Deposits are non-refundable unless cancellation occurs within the permissible notice period.

8. Changes to Terms and Conditions

Hoxton House Clearance reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

9. Privacy Policy

We respect the privacy of our clients. Personal information collected is used solely for the provision of our services and will not be shared with third parties without consent, unless required by law.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Hoxton House Clearance operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that region.

11. Force Majeure

Hoxton House Clearance is not liable for any failure or delay in performing its obligations when such failure or delay is due to causes beyond its reasonable control, including but not limited to natural disasters, war, or government regulations.

12. Intellectual Property

All materials, branding, and content provided by Hoxton House Clearance are the intellectual property of the company and must not be reproduced or used without explicit permission.

13. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and Hoxton House Clearance regarding the service, superseding all prior agreements or understandings, whether written or oral.

14.1. Acceptance of Terms

By engaging our services, Clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.

15. Dispute Resolution

In the event of any disputes arising from these Terms and Conditions or the services provided, both parties agree to seek an amicable resolution through negotiation. If a resolution cannot be reached, the dispute will be handled in accordance with the governing law and the jurisdiction specified above.

16. Amendments and Updates

Hoxton House Clearance may update these Terms and Conditions from time to time. Clients are encouraged to review the terms periodically to stay informed of any changes.

17. Feedback and Complaints

We value client feedback and strive to continuously improve our services. Clients are encouraged to submit any feedback or complaints through the designated channels provided during the service process.

18. Insurance

Hoxton House Clearance maintains adequate insurance coverage to protect against potential liabilities arising from our services. However, it is recommended that clients have their own insurance for high-value items or unique circumstances.

19. Subcontracting

We may engage subcontractors to perform certain aspects of the service. Hoxton House Clearance remains responsible for the quality and timeliness of services provided by subcontractors.

20. Confidentiality

Both parties agree to maintain confidentiality regarding any sensitive information obtained during the course of the service. This includes personal data, financial information, and any proprietary information related to either party.

Hoxton House Clearance is committed to providing efficient and reliable house clearance services. These Terms and Conditions are designed to ensure a clear understanding between our company and our clients, fostering a professional and trustworthy relationship.