Privacy Policy - Hoxton House Clearance

Hoxton House Clearance is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage our services.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and postal address.
Transactional Information: Details of services provided and payments made.
Technical Data: IP address, browser type, and operating system.

How We Collect Information

Information is gathered through various means, including:

Direct interactions: When you contact us or use our services.
Automated technologies: Through cookies and similar technologies.

Use of Your Information

Your information is utilized to:

Provide and maintain our services.
Improve customer service and personalize your experience.
Process transactions efficiently.
Communicate updates, offers, and promotional materials.

Data Protection and Security

At Hoxton House Clearance, we prioritize the security of your data. We implement the following measures to protect your information:

Encryption: All sensitive data is encrypted.
Access Controls: Restricting access to authorized personnel only.
Regular Audits: Conducting periodic reviews of our data protection practices.

Third-Party Access

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted partners who assist us in operating our services.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us understand how users interact with our website, allowing us to improve functionality and user satisfaction.

Session Cookies: Temporary cookies that expire once you close your browser.
Persistent Cookies: Remain on your device for a set period or until deleted.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Sharing of Information

Your privacy is important to us. We ensure that your information is shared only when necessary and with trusted parties. Situations where we may share your data include:

Compliance with legal obligations.
Protection of our rights and property.
Facilitating our services through third-party providers.

User Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request the removal of your data under certain conditions.
Restriction: Limit the processing of your data.
Objection: Object to the processing of your data for specific purposes.
Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us through the appropriate channels.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After this period, your data is securely deleted or anonymized.

International Data Transfers

Your information may be transferred to and stored in countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, it will be promptly deleted.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page, and where appropriate, notified to you. We encourage you to review this policy regularly to stay informed about how we protect your information.

Legal Basis for Processing

We process your data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contract: Processing is necessary for a contract we have with you.
Legal Obligation: We are obligated to process your data to comply with the law.
Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights.

Complaints

If you believe that we have not adhered to this Privacy Policy, you have the right to lodge a complaint with the relevant data protection authority.

Links to Other Websites

Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of these third-party websites.

Automated Decision Making and Profiling

We do not engage in automated decision making or profiling that could impact you significantly. All decisions affecting your personal data are made with human oversight.

Data Breaches

In the event of a data breach, we will notify the appropriate authorities and affected individuals as required by law. Measures are in place to prevent unauthorized access to your information.

Consent

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.